Terms & Conditions

Last updated: 9 August 2026

1. Acceptance of these terms

By using this site or submitting an enquiry through it, you confirm that you have read, understood and agreed to these terms. If you act on behalf of a business, you confirm you are authorised to do so.

2. Definitions

• "Jodfay" or "we": Jodfay Solutions Group, Commercial Registration 7054947242.
• "Client" or "you": the person or business engaging the services.
• "Services": the design, development, integration and operations work described in the approved proposal.
• "Proposal": the written document setting out scope, deliverables, timeline and cost.

3. Scope of our services

We provide digital services to businesses: building e-commerce stores, websites and custom platforms; brand and user-experience design; integration with payment gateways, shipping carriers and operational systems; and post-launch operations and support.

The scope of any project is defined by the approved proposal alone. Anything not stated in it is out of scope and is handled through a written, mutually agreed addendum.

We are an independent service provider, not your agent before any authority, and we do not assume your business's regulatory obligations toward its own customers or regulators.

4. Proposals and engagement

• The discovery call is free and creates no obligation on either side.
• A proposal binds us for the validity period stated in it, and does not bind you until you approve it.
• Work begins after your written approval of the proposal and payment of the first instalment.
• Where these terms conflict with the approved proposal, the proposal prevails.

5. Client obligations

To deliver on time, we need you to:

• Provide the content, images, logos and data we need by the agreed dates.
• Name a single person authorised to approve and decide on the business's behalf.
• Review deliverables and give feedback within the window set in the proposal.
• Confirm you hold the rights to any content and trademarks you give us.

Delay in providing the above extends the timeline by at least the length of the delay, without liability on our part.

6. Pricing, payment and VAT

• Prices are in Saudi Riyals and subject to VAT under the applicable Saudi regulations.
• Payment is in instalments tied to real completion milestones set out in the proposal.
• A compliant tax invoice is issued for every instalment.
• We may pause work if payment falls overdue, after written notice.
• Third-party fees (domain, hosting, licensed services) are the client's, unless the proposal says otherwise.

7. Intellectual property

On full payment, ownership of the final deliverables passes to you — the source code, designs and assets produced specifically for your project, along with the domain, hosting and accounts registered in your name.

Excluded from that transfer:

• Our own tools, frameworks and generic components used across multiple projects — these remain ours, and you receive a perpetual, non-exclusive licence to use them within your project.
• Third-party software, fonts and licensed assets — these remain subject to their owners' licences.

We may display the project in our portfolio for identification purposes, unless you ask us in writing not to.

8. Confidentiality

We will keep confidential everything we learn about your business and your customers' data, and will not disclose it or use it for anything other than delivering the services. This obligation survives the end of the engagement. A matching obligation applies to you regarding our methods and technical documents.

9. Use of this website

When using this site, you agree not to:

• Attempt to breach, disrupt, or gain unauthorised access to any part of it.
• Submit unlawful, misleading or impersonating content through its forms.
• Copy its content or design for commercial republication without our written permission.

Site content is provided for information. It is not binding legal or financial advice, nor a binding offer to contract.

10. Limitation of liability

We perform our services with ordinary professional care. That said, to the extent Saudi law permits:

• We do not warrant that any site or system will be error-free or available 100% of the time without interruption.
• We are not liable for indirect or consequential loss, such as lost profits or lost business opportunity.
• We are not liable for failures or decisions of third-party providers (hosting, payment gateways, shipping carriers).
• We are not liable for damage arising from changes the client or another party makes to the work after handover.
• Our total liability, on any basis, will not exceed the amounts actually paid for the service giving rise to the claim.

None of the above is intended to exclude liability that the law does not permit us to exclude.

11. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, internet infrastructure outages, government decisions, or major failures at essential service providers.

12. Termination

Either party may terminate on written notice. Amounts are then calculated for work actually completed up to the termination date, and deliverables from fully paid milestones are handed over. Refund details are in our Cancellation & Refund Policy.

13. Governing law and disputes

These terms are governed by and construed under the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law.

We will try to resolve any dispute amicably within thirty days of notice. If that fails, jurisdiction rests with the competent judicial authority in the Kingdom of Saudi Arabia.